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Placing your order at Antique Rustic Furniture. is quick and hassle-free in just few clicks. Below are some simple steps you have to follow for placing your order.
- Select a category.
- Choose the product of your choice.
- Create an account by registering or you can also proceed by entering your email id.
- Carefully enter your shipping address.
- Enter the Welcome Voucher/Discount coupon codes as applicable.
- Check the final price.
- Select one of the payment options (Prepaid, Net-Banking/Debit or Credit Card ,PayPal, NEFT Transfer)
- You will now receive a confirmation mail and a SMS from our team.
- You can check Order history in ‘My Account’ in case you had logged into your account while placing the Order.
YOUR ORDER IS PLACED!!!
Successfully Placed Order
Order details can also be viewed at My Account -> My Orders if you have placed the order on your own online account. Once your Order is successfully placed, you will receive a confirmation over email and a text message.
Again after your order is dispatched we send you a sms with your tracking details. Please check your spam and old sms-es for the status of your order, if you don't see any updates.
Delivery of your Order
Your order would be delivered through reputed courier companies at your doorstep.
Unsuccessful Order but money Deducted
A. If there is a transaction failure then:-
Don’t panic but stay calm if your order stands unsuccessful, yet your money is deducted from your account.
Please check your bank/credit card account to first ensure if your account has been debited.
If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.
The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.
B. If the money has been credited to our account then:-
We would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you.
The expected timelines tabled below:
Number of Business Days
2-4 business days
5-7 business days
7-21 business days
- If you wish to cancel your order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount.
- If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same.
Note: For Customized Furniture once you place an order, it cannot be cancelled.